FAQs
Free Shipping
We take pleasure in delivering exceptional value and service to our customers. To fulfill this commitment, we offer complimentary shipping from our warehouses in Europe and the USA, utilizing the reputable services of FEDEX, USPS, DHL, and DPD.
Shipping to over 200 countries
We take great pride in extending our international shipping services; nonetheless, there exist certain regions to which we regrettably cannot dispatch our products. Should your residence fall within one of these restricted areas, our team will reach out to you for further discussion and resolution.
Lost / Missing Packages
A Little Different Ltd assumes no liability in the event of an incorrect address being inputted during the checkout procedure. We kindly request that you ensure the accuracy of both your billing and shipping addresses prior to finalizing your order. In the rare instance of an error on our part, we wholeheartedly accept responsibility for rectifying the initial order on your behalf, without incurring any additional charges.
Customs
We must emphasize that once the items have been dispatched, any associated customs fees are not within our purview. When you make a purchase of our products, you thereby acknowledge the possibility of one or more packages being shipped to your location and the potential for incurring customs fees upon their arrival in your country.
Shipping Times
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
| United States | 3-5 Business days |
| Canada, Europe | 6-10 Business days |
| Australia, New Zealand | 12-14 Business days |
| Central & South America | 8-14 Business days |
| Asia | 8-12 Business days |
| Africa | 8-14 Business days |
*Times shown above do not include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
Tracking Information
Upon the shipment of your order, you shall receive an email containing a tracking number. However, it is important to note that, on occasion, the availability of tracking information may be limited, particularly in cases where free shipping is utilized.
The tracking status currently reads “No information available at this time”?
Certain shipping carriers may require a period of 1 to 5 business days for the tracking information to be reflected in their systems. If your order was placed more than 5 business days ago and you still have not received tracking details, we kindly request that you get in touch with us for further assistance.
Will my items be sent in one package?
Due to logistical considerations, there are instances where items from the same purchase may be dispatched in separate packages, even if you have indicated a preference for combined shipping. Should you have any further inquiries or require assistance with any other matters, please do not hesitate to reach out to us, and we will endeavour to provide our utmost support.